FAQ

How much does shipping cost?

FREE SHIPPING - limited time - Continental US & FREE NO-HASSLE RETURNS ON ALL ORDERS!

How long will it take for my order to arrive?

We ship all orders from New York City via UPS, Monday through Friday. After your order is shipped, you will receive a confirmation email.

Domestic orders usually take between 1 to 4 business days to arrive. 

How can I check the status of an order I placed?

If you created an Account profile when completing your payment on our site, you can access your order status in the My Account section on our site, or you can email us at help@nualime.com and we will be glad to check the status of your order for you. You should have also received an email with tracking info if your order has shipped.

Can I check out if I don’t have an account?

You can create an account at the end of the transaction or select "Checkout as a Guest" if you prefer to not set up an Account. 

What is your return policy?

FREE SHIPPING - limited time - Continental US & FREE NO-HASSLE RETURNS ON ALL ORDERS!

What’s the best way to contact you?

The best and quickest method is through email: help@nualime.com.

Where are you located?

Nualime headquarters & manufacturing are located in New York City.